So my phone has been not-so-smart for a long time. The phone I have is web capable, but I am cheap and I never added a data plan because I was afraid I would just be on the internet all.the.time if I had it in my pocket like that.
Until today we had a “family plan” with T-Mobile and I had four lines set up; mine, my husband’s, and my two oldest son’s. I wanted to add lines for the other two boys, but when I logged into my account to add them it would only let me add one. I thought maybe I just needed to upgrade to a bigger plan to get more lines so I opened a live chat customer service session to ask if they could help me set that up and add the two lines.
T-Mobile’s customer support is really fast – I didn’t have to wait in a queue to get a representative to talk with, but she did need to put me on hold for a few minutes while she looked for the information. No problem, I was glad to wait while she hunted down the info I needed. I got my wallet out and was ready to add services to my cart as soon as we figured out what I needed…
Unfortunately a “family” is limited to five lines. My first reaction to that was “this sucks,” because we’re a family of six. How dare they define family as five or less. Then I looked around … it seems to be the norm for cell phone plans, family = five lines or less. I don’t know if it’s because that covers the “average family size” or if it’s a technical issue, either way they weren’t alone.
So back to T-Mobile I went looking for options. The customer service rep offered to help me set up a second package or help me choose a pay-as-you-go style phone for one of the kids. I didn’t really want to do anything right in that moment without researching my options first, so I thanked her for the help and I decided to hunt around. At this point I knew I would be staying with T-Mobile so I went ahead and added the extra line that I still had room for while they are running their “no activation fee” special and went off to figure out what to do for the sixth and final line.
I started looking at the no contract options and saw several Android based phones I really liked and wouldn’t mind upgrading myself to. That’s when I saw it… the unlimited text and web plan for $30 per month. It would actually be less expensive to get that plan on a no contract phone than to add a data plan to my existing line. Well, that was an easy decision. I’ll be buying a fancy new smartphone here in a week or two and getting that package, then giving one of the boy’s my existing line. Then everyone has a phone… and my phone will finally be smart.
I know this doesn’t really have anything to do with my online business aside from the fact that I’ll now have my email in my pocket all day, but it’s kind of a big deal in our house today and I thought I’d share with you.
So, how smart is your phone?